This privacy notice explains how Robus Business Concierge Ltd (a company registered in England number 12446665) uses the personal information we collect from you, either through using our website, or in any other way, electronically, verbally or in writing.
Robus Business Concierge Ltd is the data controller, this is because we make decisions about what data is collected and how it is used and with whom it is shared with. We can be contacted at firstname.lastname@example.org or telephone 01273 569188.
On what basis do we collect and process your data?
We process personal data for the purpose of providing PA, secretarial and other business services. Data Protection law defines the basis by which we can lawfully collect and process personal data for that purpose. To allow us to engage with you to provide our services, we will collect and process personal data where it is necessary to enable a contract for services to be put in place and subsequently to deliver that service and also where it is in our legitimate interest to do so. In doing this we are careful to do this in a way that does not outweigh your own rights and freedoms. Our legitimate interests are to fulfill your requirements to the best of our ability and expand our services. We also obtain your consent where required for our marketing purposes. Once you have given your consent, you are free to withdraw it at any time by contacting us through our website or on the contact details provided above.
We will also process your data if we feel it is required to protect your vital interests, or the vital interests of another person. This might occur in serious life or death situations where immediate disclosure of personal data is required, and you are unable to give that information yourself.
This is the data we collect and the basis for doing so.
|Purpose||Data Type||Data Collected||Legal Basis|
|Provide required service||Contact Details||Name||Contract (Article 6(b))|
|Provide required service||Contact Details||Telephone number(s)||Contract (Article 6(b))|
|Provide required service||Contact Details||Email address||Contract (Article 6(b))|
|Provide required service||Identity Details||Signature||Contract (Article 6(b))|
|Marketing||Contact details||Name||Consent (Article 6(a))|
|Marketing||Contact details||Email address||Consent (Article 6(a))|
|Marketing||Contact details||Telephone number||Consent (Article 6(a))|
|B2B Marketing||Contact details||Name||Legitimate Interest (Article 6 (f))|
|B2B Marketing||Contact details||Email address||Legitimate Interest (Article 6 (f))|
|B2B Marketing||Contact details||Telephone number||Legitimate Interest (Article 6 (f))|
We collect data in relation to your communications and interaction with us. This can include emails, text messaging, postal service delivery, social media posting or any other form of communication.
Some of the data we collect is deemed necessary to contractually deliver our service to you. If you do not provide this data, we will be unable to enter into an agreement with you.
Data recipients and data transfers
We do not sell any of your personal data to any third party. We do share your information with trusted and vetted associates who carry out contracted services on our behalf. We use Microsoft Dynamics (CRM) environment for the secure storage and transfer of data as well as Microsoft Azure and Amazon web services for the secure storage of data. We use Gmail for electronic communications.
Where required we will disclose your personal data with law enforcement and fraud prevention agencies. This is so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject. Additionally, we will disclose your personal data in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Personal data in electronic form is held in UK, EU accredited data centres. If data must be transferred outside of the EEA, we ensure that the transfer is covered by an EU adequacy decision or through mechanisms such as standard contractual clauses as approved by the EU and UK’s Information Commissioner
Robus Business Concierge Ltd does not process sensitive data as defined by Article 9 of the GDPR.
The data we collect directly from you is the minimum we require to facilitate the lawful processing activity described above. Personally Identifiable Information processed by us will be deleted in accordance with legal obligations and or our retention policy to ensure personal data is held only for as long as is required for the purpose we collected it or for our legitimate purposes.
Full personal data of clients will be retained for a minimum of 7 years following the end of any commercial agreement. Personal data required for statutory reporting or HMRC audit purposes will be retained for 7 years.
Name and contact details of clients processed for the purposes of marketing activity will be retained for the duration that consent is maintained or the data is no longer required for the purpose it was obtained. This also applies to personal data provided through our website contact form.
Data Storage and Security
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access. We store both physical and electronic records. We have put in place technical and organisational measures to ensure our physical security as well as technical measures for data backup, authorisation and authentication onto systems. We use secure firewalls and other measures such as strong passwords to restrict electronic access, including anti-virus and anti-malware measures. If the data must be transferred to a third party, we require them to have in place similar measures to protect your personal data. We have a process in place to mitigate the impact of any data breach that should occur.
Only persons who need the information to fulfil their roles and responsibilities are granted access to personal data. We may require you to cooperate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by contacting us directly.
Your rights as a data subject
The regulations provide a number of rights to you as the Data Subject. Robus Business Concierge Ltd is committed to upholding those rights and those applicable to the personal information we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office https://ico.org.uk. A full and detailed explanation of all rights can be found at https://ico.org.uk/for-the-public/
- Right of Access – you have the right to know what personal information is held, by whom and why.
- The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified.
- Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations.
- Right to Restrict Processing – If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified.
- Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way.
- Right to Object – You have the right to object to profiling and direct marketing
- You also have rights in relation to automated decision making.
You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioners Office www.ico.org.uk
Automated decision making
We do not use automated decision making to process personal data.
How to contact us
You can write to us at this address:
Robus Business Concierge Ltd
Suite 226, 91 Western Road, Brighton, BN1 2NW
You can telephone us on this number: 01273 569188
You can email us by using this link: